Posted On : 08 August 2024
Google has removed the calls and chat data from the performance tab, however, businesses can still download the data through Google Takeout.
In July 2024, Google Business Profile (GBP) introduced significant changes. Notably, the chat feature has been removed. This means businesses can no longer use GBP to chat with customers directly. However, customers can still find and contact businesses through Google Search and Maps. They can learn more from business descriptions, website links, and photos. This update aims to streamline the platform and focus on other contact methods.
Additionally, businesses should download records of past chats via Google Takeout before August 30, 2024. This ensures no loss of important communication data. Businesses are encouraged to use alternative chat channels for ongoing customer conversations. This update impacts all users of the chat feature.
Here are the steps to collect your data:
By following these steps, businesses can efficiently download the old chat and calls of their google business profile.
Posted On : 03 August 2023
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Posted On : 22 November 2022
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